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Updating once

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Problems such as recordings freezing up, difficulty in selecting the correct, working input source or having the full range of input sources available, usually mean your sound device has faulty, outdated or inappropriate drivers.

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Device Manager can also try and update the drivers for you itself, and Windows users are strongly recommended to try this update facility as a first step - see Extra help for Windows users below.On a 64-bit operating system, the drivers of the sound device must be 64-bit.You may need to find out the name, specifications and current driver details for your sound device, so you can update it correctly.These must be replaced with drivers made by the manufacturer of your hardware, so they are correctly matched to that hardware.If you have now got updated non-Microsoft drivers, try them and see if your recording problem is cured.Once you have the necessary information about your sound device, you can normally obtain appropriate updated drivers specific to your hardware from the internet.

Manufacturers of motherboard sound devices such as Realtek, Sigmatel and Soundmax do not usually provide any driver support to end users.

You can also view a video of the rollback process on Windows Vista later.

If rolling back does not help or makes matters worse, go back to the "Driver" tab and click "Update Driver". If the driver provider is now Microsoft you could see if your problem is resolved, but the general recommendation would be to visit the website of the computer or motherboard manufacturer and look for appropriate drivers specific to your computer model and version of Windows.

Then on all versions of Windows, expand "Sound, Video and Game Controllers" by clicking on the sign, right-click over the sound device and click "update driver".

After the update (even if more recent drivers were not found), you should right-click over the device again, click Properties and then on the Driver tab to check the "Driver Provider".

If the recording problem persists, note the name of the Driver Provider in Device Manager.